After installing and leaving running, there is a popup box that tell me I haven't been viewing for over 10 minutes. Continue?" I could not find a setting to just keep playing. How can I stop the timeout message?
I have 100's of events I'd like to delete from eseecloud. How can I do this?
A
Answer by
Akash Shah
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
It is possible that there may be an issue with the program on your phone. Make sure that you are using the latest version of the EseeCloud app and try reinstalling it on your phone to see if that fixes the issue. If the problem persists, contact the app's customer support for further assistance.
In my app I can listen audio while live view only , why I can't listen audio in playback videos? How to change settings
Answer by
Pooja Bajaj
Regarding your question about not being able to listen to audio in playback videos on the EseeCloud program, it is possible that the audio settings need to be adjusted. You can try checking the audio settings within the program or consulting the user manual for instructions on how to enable audio playback during video playback.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone. Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
Answer by
Pooja Bajaj
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
EseeCloud app quit working and after reinstalling the cameras, the app wants me to pay for online cloud services.
Answer by
Swati Dubey
It seems like there may be a technical issue with the EseeCloud app that is causing it to prompt you to pay for online cloud services again. You may need to contact the app's customer support for assistance in restoring your paid cloud service.
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
M
Answer by
Marcio
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
A
Answer by
Akash Shah
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
Ensure that the camera is properly connected and powered on.
Double-check your network settings and ensure that the camera is connected to the correct Wi-Fi network.
Make sure the EseeCloud software is updated to the latest version.
Restart your router and camera.
If possible, try accessing the camera from a different device to rule out any compatibility issues. If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.
That's it.
After installing and leaving running, there is a popup box that tell me I haven't been viewing for over 10 minutes. Continue?"
I could not find a setting to just keep playing.
How can I stop the timeout message?
I have 100's of events I'd like to delete from eseecloud. How can I do this?
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
It is possible that there may be an issue with the program on your phone. Make sure that you are using the latest version of the EseeCloud app and try reinstalling it on your phone to see if that fixes the issue. If the problem persists, contact the app's customer support for further assistance.
In my app I can listen audio while live view only , why I can't listen audio in playback videos? How to change settings
Regarding your question about not being able to listen to audio in playback videos on the EseeCloud program, it is possible that the audio settings need to be adjusted. You can try checking the audio settings within the program or consulting the user manual for instructions on how to enable audio playback during video playback.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone.
Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
EseeCloud app quit working and after reinstalling the cameras, the app wants me to pay for online cloud services.
It seems like there may be a technical issue with the EseeCloud app that is causing it to prompt you to pay for online cloud services again. You may need to contact the app's customer support for assistance in restoring your paid cloud service.
Hi Esee Cloud Community,
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.