EseeCloud for pc (any version) will not display live video but I can hear live audio on any selected camera. I can download unseen video/audio and play it back using VLC as a file. It will not payback using the EseeCloud playback feature. I have a brand new HP laptop running Win 11 Pro and this is the only program that fails. I have tried ALL the usual stuff to include a new install of windows 11, what a fracking waste of time. The vendor, Hiseeu, tells me that since few people use the pc application, they no longer provide support. Sucks to be a new customer. They sent me a website that will allow me to view live video but there is NO DOWNLOAD button to save live video. The website for my purposes is useless. Hiseeu recommended that I keep using my old HP laptop running win 10. Thanks for nothing. I believe it boils down to a codec problem, the video feed is getting to the laptop, but windows can't/won't decode it. The Hiseeu NVR uses H265 to stream video and where it goes from there is not to my screen. I have been in contact with HP, Intel, and Microsoft....I'm not holding my breath. Maybe this will help someone out.
Problem signature Problem Event Name: APPCRASH Application Name: EseeCloud.exe Application Version: 3.0.7.10 Application Timestamp: 62134232 Fault Module Name: ntdll.dll Fault Module Version: 10.0.26100.4768 Fault Module Timestamp: 97c731d0 Exception Code: c0000005 Exception Offset: 0004fde2 OS Version: 10.0.26100.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 4cbe Additional Information 4: 4cbe99a0ac1357f5f266328844d018e6
Extra information about the problem Bucket ID: 70ee0f05148c3d48e385027f6e6c6f6f (1406533204959850351)
Yup, the ol' NTDLL.DLL screw up. The phone app (android) works great for me. I considered running an emulator under the app but I decided that I really don't want brick my new laptop. So, forget that. So, like a lot of you I'm in the middle of a martian probe and I ain't happy. I wonder why Win 11 Pro won't let me run EseeCloud using the compatibilty feature as Win 10, oh that's right, WINDOWS 10 is not an option. Way to go Microsoft.
Answer by
Swati Dubey
The issue you are experiencing with EseeCloud on Windows 11 Pro compared to Windows 10 likely relates to compatibility problems with either the application itself or the codecs it relies on. Here are a few steps you can try to troubleshoot and possibly resolve the issue:
Compatibility Mode: Try running the program in compatibility mode for Windows 10. Right-click on the EseeCloud application shortcut, go to 'Properties', then 'Compatibility', and select 'Run this program in compatibility mode for Windows 10'.
Update Drivers: Ensure that your graphics and audio drivers are up to date with the latest versions from the manufacturer's website, as outdated drivers can cause display issues.
Check Codecs: Since you mentioned a potential codec issue, consider installing a codec pack such as K-Lite Codec Pack to ensure the necessary video codecs are available on your Windows 11 system.
Windows Features: Verify that all necessary Windows features (like media features) are enabled. Go to 'Control Panel' > 'Programs' > 'Turn Windows features on or off' and make sure media-related features are checked.
Software Update: Ensure that you have the latest version of EseeCloud installed. If the vendor has stopped updating the application, you may need to look for alternative software compatible with your surveillance system.
Virtual Machine: As a workaround, consider running a virtual machine on your Windows 11 laptop with a Windows 10 environment just for EseeCloud if you continue facing issues.
If none of these suggestions work, you may indeed have to follow Hiseeu's recommendation of using your old Windows 10 machine or search for alternative software solutions compatible with both your cameras and Windows 11.
The issue of EseeCloud going to sleep on a TV screen might be related to the device's power-saving settings or configurations within the software or the display settings. You can try the following steps to resolve the issue:
Check the power settings on your computer or the device running EseeCloud to ensure it is not set to enter sleep mode after a period of inactivity.
Look into the settings of the EseeCloud software for any power-saving or screen timeout options that may need to be adjusted.
Ensure that your TV or monitor’s settings are not causing the screen to time out or enter sleep mode.
If the issue persists, consider contacting EseeCloud support for further assistance or to check for any software updates that might address this problem.i>
In the grid where an image from the cameras we are connecting to should be displayed, nothing appears, only the word Loading. However, if we record a sequence using the Record button, the video is visible. We need the cameras to be visible from the grid.
Thanks
Answer by
Rajesh Gupta
The issue you're experiencing with EseeCloud, where the preview fails but recording is okay, might be due to a few reasons. Here are some troubleshooting steps you can try:
Check Network Connection: Ensure that your network connection is stable and that the cameras are properly connected to the network.
Update Software: Make sure you have the latest version of EseeCloud installed, as updates may include bug fixes.
Check Camera Configuration: Verify the configuration settings of your cameras within the software to ensure they are set up correctly for live preview.
Firewall/Antivirus Settings: Check if any firewall or antivirus settings are blocking the live stream from the cameras.
Graphics Driver Update: Ensure that your graphics drivers are up to date, as outdated drivers might cause display issues.
If the problem persists after trying these steps, consider reaching out to EseeCloud's support for further assistance.
I have 100's of events I'd like to delete from eseecloud. How can I do this?
A
Answer by
Akash Shah
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
M
Answer by
Marcio
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone. Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
Answer by
Pooja Bajaj
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
It is possible that there may be an issue with the program on your phone. Make sure that you are using the latest version of the EseeCloud app and try reinstalling it on your phone to see if that fixes the issue. If the problem persists, contact the app's customer support for further assistance.
In my app I can listen audio while live view only , why I can't listen audio in playback videos? How to change settings
Answer by
Pooja Bajaj
Regarding your question about not being able to listen to audio in playback videos on the EseeCloud program, it is possible that the audio settings need to be adjusted. You can try checking the audio settings within the program or consulting the user manual for instructions on how to enable audio playback during video playback.
EseeCloud app quit working and after reinstalling the cameras, the app wants me to pay for online cloud services.
Answer by
Swati Dubey
It seems like there may be a technical issue with the EseeCloud app that is causing it to prompt you to pay for online cloud services again. You may need to contact the app's customer support for assistance in restoring your paid cloud service.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
A
Answer by
Akash Shah
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
Ensure that the camera is properly connected and powered on.
Double-check your network settings and ensure that the camera is connected to the correct Wi-Fi network.
Make sure the EseeCloud software is updated to the latest version.
Restart your router and camera.
If possible, try accessing the camera from a different device to rule out any compatibility issues. If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.
EseeCloud for pc (any version) will not display live video but I can hear live audio on any selected camera. I can download unseen video/audio and play it back using VLC as a file. It will not payback using the EseeCloud playback feature. I have a brand new HP laptop running Win 11 Pro and this is the only program that fails. I have tried ALL the usual stuff to include a new install of windows 11, what a fracking waste of time. The vendor, Hiseeu, tells me that since few people use the pc application, they no longer provide support. Sucks to be a new customer. They sent me a website that will allow me to view live video but there is NO DOWNLOAD button to save live video. The website for my purposes is useless. Hiseeu recommended that I keep using my old HP laptop running win 10. Thanks for nothing. I believe it boils down to a codec problem, the video feed is getting to the laptop, but windows can't/won't decode it. The Hiseeu NVR uses H265 to stream video and where it goes from there is not to my screen. I have been in contact with HP, Intel, and Microsoft....I'm not holding my breath. Maybe this will help someone out.
Source
EseeCloud.exe
Summary
Stopped working
Date
7/27/2025 9:25 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\EseeCloud\EseeCloud.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: EseeCloud.exe
Application Version: 3.0.7.10
Application Timestamp: 62134232
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.26100.4768
Fault Module Timestamp: 97c731d0
Exception Code: c0000005
Exception Offset: 0004fde2
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 4cbe
Additional Information 4: 4cbe99a0ac1357f5f266328844d018e6
Extra information about the problem
Bucket ID: 70ee0f05148c3d48e385027f6e6c6f6f (1406533204959850351)
Yup, the ol' NTDLL.DLL screw up. The phone app (android) works great for me. I considered running an emulator under the app but I decided that I really don't want brick my new laptop. So, forget that.
So, like a lot of you I'm in the middle of a martian probe and I ain't happy.
I wonder why Win 11 Pro won't let me run EseeCloud using the compatibilty feature as Win 10, oh that's right, WINDOWS 10 is not an option. Way to go Microsoft.
The issue you are experiencing with EseeCloud on Windows 11 Pro compared to Windows 10 likely relates to compatibility problems with either the application itself or the codecs it relies on. Here are a few steps you can try to troubleshoot and possibly resolve the issue:
Compatibility Mode: Try running the program in compatibility mode for Windows 10. Right-click on the EseeCloud application shortcut, go to 'Properties', then 'Compatibility', and select 'Run this program in compatibility mode for Windows 10'.
Update Drivers: Ensure that your graphics and audio drivers are up to date with the latest versions from the manufacturer's website, as outdated drivers can cause display issues.
Check Codecs: Since you mentioned a potential codec issue, consider installing a codec pack such as K-Lite Codec Pack to ensure the necessary video codecs are available on your Windows 11 system.
Windows Features: Verify that all necessary Windows features (like media features) are enabled. Go to 'Control Panel' > 'Programs' > 'Turn Windows features on or off' and make sure media-related features are checked.
Software Update: Ensure that you have the latest version of EseeCloud installed. If the vendor has stopped updating the application, you may need to look for alternative software compatible with your surveillance system.
Virtual Machine: As a workaround, consider running a virtual machine on your Windows 11 laptop with a Windows 10 environment just for EseeCloud if you continue facing issues.
If none of these suggestions work, you may indeed have to follow Hiseeu's recommendation of using your old Windows 10 machine or search for alternative software solutions compatible with both your cameras and Windows 11.
The issue of EseeCloud going to sleep on a TV screen might be related to the device's power-saving settings or configurations within the software or the display settings. You can try the following steps to resolve the issue:
In the grid where an image from the cameras we are connecting to should be displayed, nothing appears, only the word Loading. However, if we record a sequence using the Record button, the video is visible. We need the cameras to be visible from the grid.
Thanks
The issue you're experiencing with EseeCloud, where the preview fails but recording is okay, might be due to a few reasons. Here are some troubleshooting steps you can try:
If the problem persists after trying these steps, consider reaching out to EseeCloud's support for further assistance.
I have 100's of events I'd like to delete from eseecloud. How can I do this?
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
Hi Esee Cloud Community,
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone.
Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
It is possible that there may be an issue with the program on your phone. Make sure that you are using the latest version of the EseeCloud app and try reinstalling it on your phone to see if that fixes the issue. If the problem persists, contact the app's customer support for further assistance.
In my app I can listen audio while live view only , why I can't listen audio in playback videos? How to change settings
Regarding your question about not being able to listen to audio in playback videos on the EseeCloud program, it is possible that the audio settings need to be adjusted. You can try checking the audio settings within the program or consulting the user manual for instructions on how to enable audio playback during video playback.
EseeCloud app quit working and after reinstalling the cameras, the app wants me to pay for online cloud services.
It seems like there may be a technical issue with the EseeCloud app that is causing it to prompt you to pay for online cloud services again. You may need to contact the app's customer support for assistance in restoring your paid cloud service.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.