I am using eseecloud with no sd card or services. I have lots of alert photos I need to delete and can find no way to do this
Answer by
Rajesh Gupta
To answer your question about deleting alert thumbnails in EseeCloud for Windows without an SD card or services: Since EseeCloud is a surveillance software, it typically relies on settings within the application to manage stored data. You could try the following steps:
Open the EseeCloud application and log in.
Navigate to the device or account settings.
Look for an option related to alert management or notifications.
There might be an option to clear or delete alert images or thumbnails. This could be labeled under storage management, alerts, or notifications.
If the software does not offer a built-in feature for deleting specific thumbnails, you may need to manually access the folder where these files are stored on your Windows device and delete them directly. This folder might be located within the application's directory in Program Files or your Documents folder.
If these steps don’t resolve your issue, consulting the software’s help documentation or contacting their support team might be beneficial.
I have 100's of events I'd like to delete from eseecloud. How can I do this?
A
Answer by
Akash Shah
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
M
Answer by
Marcio
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone. Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
Answer by
Pooja Bajaj
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
Seems to connect ok but then faults when trying to preview saying zero signal strength. It's only 15ft from the router
S
Answer by
Saumya Sharma
To switch off cloud storage and use SD card only in the EseeCloud program for Windows, you can try the following steps:
Open the EseeCloud program.
Go to the settings/options menu within the program.
Look for an option to disable cloud storage or disconnect from the cloud.
Once you have disabled cloud storage, the program should now only access the SD card for storing and viewing footage.
Regarding the issue of zero signal strength when trying to preview, it could be due to a poor connection between the camera and the router even though it is only 15ft away. You can try moving the camera closer to the router or ensuring that there are no obstructions blocking the signal. Also, check the camera settings within the EseeCloud program to make sure it is connected properly.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
A
Answer by
Akash Shah
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
Ensure that the camera is properly connected and powered on.
Double-check your network settings and ensure that the camera is connected to the correct Wi-Fi network.
Make sure the EseeCloud software is updated to the latest version.
Restart your router and camera.
If possible, try accessing the camera from a different device to rule out any compatibility issues. If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.
It is possible that there may be an issue with the program on your phone. Make sure that you are using the latest version of the EseeCloud app and try reinstalling it on your phone to see if that fixes the issue. If the problem persists, contact the app's customer support for further assistance.
In my app I can listen audio while live view only , why I can't listen audio in playback videos? How to change settings
Answer by
Pooja Bajaj
Regarding your question about not being able to listen to audio in playback videos on the EseeCloud program, it is possible that the audio settings need to be adjusted. You can try checking the audio settings within the program or consulting the user manual for instructions on how to enable audio playback during video playback.
I am using eseecloud with no sd card or services. I have lots of alert photos I need to delete and can find no way to do this
To answer your question about deleting alert thumbnails in EseeCloud for Windows without an SD card or services: Since EseeCloud is a surveillance software, it typically relies on settings within the application to manage stored data. You could try the following steps:
If these steps don’t resolve your issue, consulting the software’s help documentation or contacting their support team might be beneficial.
I have 100's of events I'd like to delete from eseecloud. How can I do this?
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
Hi Esee Cloud Community,
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone.
Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
Seems to connect ok but then faults when trying to preview saying zero signal strength. It's only 15ft from the router
To switch off cloud storage and use SD card only in the EseeCloud program for Windows, you can try the following steps:
Regarding the issue of zero signal strength when trying to preview, it could be due to a poor connection between the camera and the router even though it is only 15ft away. You can try moving the camera closer to the router or ensuring that there are no obstructions blocking the signal. Also, check the camera settings within the EseeCloud program to make sure it is connected properly.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.
It is possible that there may be an issue with the program on your phone. Make sure that you are using the latest version of the EseeCloud app and try reinstalling it on your phone to see if that fixes the issue. If the problem persists, contact the app's customer support for further assistance.
In my app I can listen audio while live view only , why I can't listen audio in playback videos? How to change settings
Regarding your question about not being able to listen to audio in playback videos on the EseeCloud program, it is possible that the audio settings need to be adjusted. You can try checking the audio settings within the program or consulting the user manual for instructions on how to enable audio playback during video playback.