Yesterday the access to my cameras remotely quit, i can bring up the playback until what I assume was the moment they stopped working. When I try to live view I have this message show at the bottom of the display screen,”Playing with data, please pay attention to data consumption” what does this mean? My other security cameras not tied to this are still functioning.
I have 100's of events I'd like to delete from eseecloud. How can I do this?
A
Answer by
Akash Shah
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
M
Answer by
Marcio
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone. Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
Answer by
Pooja Bajaj
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
A
Answer by
Akash Shah
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
Ensure that the camera is properly connected and powered on.
Double-check your network settings and ensure that the camera is connected to the correct Wi-Fi network.
Make sure the EseeCloud software is updated to the latest version.
Restart your router and camera.
If possible, try accessing the camera from a different device to rule out any compatibility issues. If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.
Hi. I have updated the app. Since it has stopped working. I tried on the original device (Lenovo tablet) then I tried on my samsung mobile, everywhere i get the same message. The app stopped working and cannot be started. What to do? Thanks
Answer by
Usha Kumari
It appears that the EseeCloud app is not functioning properly after the update. This issue is experienced on both a Lenovo tablet and a Samsung mobile. As a solution, it is recommended to try uninstalling and reinstalling the app on both devices. If the problem persists, it may be necessary to contact the app's support team for further assistance.
I need step by step instructions the companies instructions do not go far enough
Answer by
Pooja Bajaj
To share a camera with a friend using EseeCloud for Windows, you can follow these step-by-step instructions:
Open the EseeCloud program on your computer.
Go to the camera you want to share and click on the "Share" option.
A QR code will be generated. Share this QR code with your friend.
Your friend should open the EseeCloud app on their device.
Look for an option to scan a QR code within the app.
Once they find the option, they can scan the QR code you shared with them.
Your camera should now be shared with your friend.
If your friend is not seeing the option to scan the QR code, make sure they have the latest version of the EseeCloud app installed on their device. If they still can't find the option, you may need to contact EseeCloud's customer support for further assistance.
The "connection to Chanel 1 failed" issue could be due to various reasons such as network connectivity problems, incorrect settings, or server issues. The user should try troubleshooting steps like checking their network connection, verifying the settings in the EseeCloud program, and contacting the software support team if the problem persists.
Yesterday the access to my cameras remotely quit, i can bring up the playback until what I assume was the moment they stopped working.
When I try to live view I have this message show at the bottom of the display screen,”Playing with data, please pay attention to data consumption” what does this mean? My other security cameras not tied to this are still functioning.
My cameras use to give me live feed on my phone data but now it is only giving me the live feed over wifi
I have 100's of events I'd like to delete from eseecloud. How can I do this?
Yes, you can delete events from EseeCloud. To do this, you can go to the event list or playback page, select the events you want to delete, and choose the delete option.
Hi Esee Cloud Community,
were can i find the files when i use the download function of eseecloud. I still searched in the programm folder, the folder for the documents and videos - nothing. When i start the the download of an recorded file i see the progress bar until the dowload finishes. The there is a sign for playing the donwloaded file, but with this sign i come to the folder "my own files" where i also cant find the donwloaded files.
Thanks for your support.
Greetings Andy
I have the same issue. I download some videos, it finished, the download folder is empty.
But you can solve that easily by running Esee Cloud as admin. That will make the program be able to write the video files in the system folder.
I have been receiving alerts and could look through them until today. Now no alerts and all previous events is gone.
Cameras are working I can do playback and see movement, But going back manually and looking through hours of video is just not doable. Why has alerts stopped
The reason for the alerts stopped in the EseeCloud program could be due to various factors such as settings, updates, or technical issues. It is recommended to check the program's settings, ensure that the notification settings are enabled, and make sure you have the latest version of the software installed. Additionally, contacting the program's support team for further assistance could be helpful in resolving the issue.
Reset camera, removed then added camera, using another handphone, changed wifi settings. Issue persist
The issue might persist due to various reasons. Here are a few troubleshooting steps you can try:
If the issue persists despite trying these steps, it might be worth contacting the EseeCloud support team for further assistance.
Hi. I have updated the app. Since it has stopped working. I tried on the original device (Lenovo tablet) then I tried on my samsung mobile, everywhere i get the same message. The app stopped working and cannot be started. What to do? Thanks
It appears that the EseeCloud app is not functioning properly after the update. This issue is experienced on both a Lenovo tablet and a Samsung mobile. As a solution, it is recommended to try uninstalling and reinstalling the app on both devices. If the problem persists, it may be necessary to contact the app's support team for further assistance.
I need step by step instructions the companies instructions do not go far enough
To share a camera with a friend using EseeCloud for Windows, you can follow these step-by-step instructions:
If your friend is not seeing the option to scan the QR code, make sure they have the latest version of the EseeCloud app installed on their device. If they still can't find the option, you may need to contact EseeCloud's customer support for further assistance.
The "connection to Chanel 1 failed" issue could be due to various reasons such as network connectivity problems, incorrect settings, or server issues. The user should try troubleshooting steps like checking their network connection, verifying the settings in the EseeCloud program, and contacting the software support team if the problem persists.